Call Centre Worker’s Shout-Back at Customer Gets 3M TikTok Views
A TikTok video of a customer service worker raising her voice at a caller has passed 3 million views, according to the Daily Dot. The clip, posted by @catfromnewcastle, has also drawn more than 400,000 likes and 1,780 comments.
What the video shows
The 36-second video was posted on Sept. 29 under the title “Customer service is the WORST, should’ve recorded the rest of them.” In it, the creator records herself on a phone call with a customer. While she waits for a reply, the customer begins shouting.
The customer’s voice cannot be heard in the clip. The creator shouts back, telling the caller to stop or she will hang up. “I will not help you if you shout at me,” she says, before explaining the next steps to the customer.
It is unclear how the call ended. On-screen text offers some context, reading, “Throwback to when I almost got sacked for shouting back at a customer x.” The creator did not share more details about the incident.
Viewers share their own experiences
Many commenters voiced support and said working in customer service is “not for the weak.” The most-liked comment joked that being told to “pack that in” would make the writer go quiet very quickly.
Others described their own time in call centres. One person said they worked in one for about three weeks and, halfway through a call, stood up, switched everything off, collected their belongings and left. Another said the only reason they quit a call centre job was being screamed at for an hour past closing time without being able to defend themselves or end the call.
One commenter recalled a former colleague who answered a customer screaming swear words by asking whether they kiss their mother with that mouth. According to the commenter, the customer went silent and then apologised.
Several users argued customers should not be rude to people trying to help them. One wrote that the sooner staff can “clap back,” the sooner such customers will learn to moderate how they speak.
Unverified claims
The Daily Dot said it could not independently verify the claims in the post, and the identities of the commenters have not been confirmed.
Source: dailydot.com
Image: dailydot.com
